Thank you for shopping with Marine Dana. We are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below to understand how we process and ship your purchases.
1. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation (excluding weekends and holidays). Orders placed after 8:00 AM (PST) or over the weekend will be processed on the next business day.
2. Important Note:
All promotional free shipping offers are valid for the Continental U.S. only. Due to the weight and size of our products, shipments to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, and Canada are excluded from free shipping promotions.
3. Standard Shipping Rates & Estimated Delivery Time
Continental U.S.
|
Shipping Method |
Order Value |
Cost |
Delivery Time |
|
Free Standard Shipping |
Over $10 |
Free |
5–12 business days |
|
Standard Shipping |
$0–$9.99 |
$4.99 |
5–12 business days |
Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands
|
Shipping Method |
Order Value |
cost |
Delivery Time |
|
USPS Delivery |
Over $150 |
free |
3–18 business days |
|
USPS Delivery |
$0–$149.99 |
$15 |
3–18 business days |
|
UPS/FedEx with Signature Confirmation |
Any Amount |
$50 |
3–18 business days |
Shipping fees (if applicable) are non-refundable once the order has been processed and shipped.
4. Taxes, Duties & Customs
United States (Sales Tax)
In accordance with U.S. federal, state, and local regulations, sales tax may be applied to orders shipped within the United States.
Orders shipped to California may be required to pay California sales tax, as mandated by state law.
Any applicable sales tax will be automatically calculated and displayed at checkout based on your shipping address.
Smoother Clearance:
Because all duties are paid upfront, your order will clear customs faster, ensuring a quicker and smoother delivery process.
5. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Due to carrier restrictions, products containing batteries may ship separately.
Remote or hard-to-reach areas may incur additional shipping time.
6. Tracking & Notifications
Once your order is shipped, you will receive an email confirmation with tracking information and the estimated delivery date. You can track your shipment directly from the carrier’s website using the tracking number provided.
7. Delivery Responsibility
Marine Dana is not responsible for:
Lost or stolen packages after delivery confirmation.
Delays caused by weather, customs, carrier disruptions, or incorrect shipping information provided by the customer.
Once the tracking status shows "Delivered", the order is considered fulfilled. We cannot offer replacements or refunds for claims of non-receipt after this status is reached.
8. Questions or Assistance
If you have any questions or need help with your shipment, please contact our support team:
Marine Dana– Customer Support
Email:marinedana_support@163.com
WhatsApp: +8613294240719