Return & Refund Policy
Return Shipping Costs & Restocking Fee
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, we will provide a prepaid return shipping label at no cost to you.
Customer-Initiated Returns
If the return is due to personal reasons (such as change of mind, no longer needed, or ordered by mistake), the customer is responsible for the return shipping cost.
Restocking Fee
We do not charge any restocking fees for returned items.
Restocking Fee: $0.00
Shipping Policy：
Order Cut-Off Time
Orders placed before 2:00 PM Pacific Standard Time (PST) on business days (Monday through Friday) will begin processing the same day.
Orders placed after 2:00 PM PST, on weekends, or on public holidays will be processed on the next business day.
Order Processing Time
1–3 business days
Transit Time
7–15 business days
Shipping Cost
Free Shipping on all orders within the United States.
Shipping Destination
We currently ship to the United States only.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marinedana_support@163.com. Please note that returns will need to be sent to the following warehouse address:4577 Maywood Ave Vernon CA 90058 USA .
Contact：Shenghe Li 213-257-9325
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marinedana_support@163.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marinedana_support@163.com.